Subject: Trainer Candidate - Shivam Mishra
From: Shivam Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 02:51:15 -0500

| | Tech Support Test

Name | Shivam Mishra
E-mail | [email-masked]
Phone Number | (+91) 8287642364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shakarpur Near by Nirman Vihar metro station

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Bpo Ltd | Sr.QA | Oct.12 | 42.5k
Previous Employer 1 | Convergys India Ltd | QA | Mar.01 | 28k
Previous Employer 2 | Optimal transnational | Sr.Tsr | September | 30k

If Selected, how much time do you need to join? | 10-15 Days

Please briefly describe your work experience specifically in Quality?

As per my Work experience being QA is very knowledgeable which make me inspire to get more sophisticated and Decision Making person.
I itself has Workaholic and Quick Decision personality.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In my Career being QA never put myself in pressure and being focused , self adaptive and Positive Gesture alway made my Work very easy. Either it's Calibration with Clients , Talking on Updates Motivating my team. Etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service Profile indicates Handling  Customer's Query as per there needs stating what their requirements.

Great Customer Service indicates what customer came for what they want and what we have provided by offering benefits and opportunities for them building rapport as per parameters specified.

What according to you makes you a good candidate for this position? | Candidate should always work as per team  prospective according to team work balance by managing all factors in terms of productivity of the business which also includes Norms and policies as per client requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |