Subject: English Language Test - Rajiv Elangbam
From: Rajiv Elangbam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 00:59:45 -0500

| | Foreign Language Screening Test

Name | Rajiv Elangbam    /  (+91) 7347570130    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

We are sorry you didn’t receive what you ordered in time. We understand an experience like this can be very upsetting.
I’ve double-checked your order, and the item should be arrive by tomorrow between 6:00am to 9:00pm.
Once again we sincerely apologize for any inconvenience this caused.
Sincerely,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are very sorry this happened and wish to make it right for you.
We are sending a replacement product by tomorrow,which we inspected damage before shipping.We  apologize for any inconvenience you experienced.

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