Subject: English Language Test - Sombir Phogat
From: Sombir Phogat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 00:55:59 -0500

Foreign Language
Screening Test

Name

Sombir
Phogat    /  (0124) 7056388753    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir,

Thanks for your mail, We are
very sorry for the mix-up with your order and any inconvenience it has caused. I
know a mistake like this can be very upsetting. We always try to do our best to
get our orders right 100% of the time, but unfortunately, mistakes can sometimes
happen. Please send some proofs that you get wrong products . And we will ensure
you your package will be get back to you.

Kind regards,

Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
sir,

First of all thanks for your
mail, We’re so sorry to know you were disappointed with our product.Can you
send me some proofs of products which you purchase and scatches proof also.

Our team will do best to solve your problem . Our team will always helpfull to
you and provide you a good service. And if  you get any type of problem in
this case please lets as know.

Kind regard,

Homebox team