Subject: Trainer Candidate - Sanovar Siddiqui
From: Sanovar Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 10:52:04 -0500

Tech Support
Test

Name

Sanovar
Siddiqui

E-mail

[email-masked]

Phone Number

(91) 7887015286

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Patel Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Caretel Infotech PVT
LTD

Quality Analyst

NA

25000

Previous Employer 1

Aegis PVT
LTD

Senior Executive

Sep 2021

15000

Previous Employer 2

Cogent PVT LTD

Executive

May 2018

10000

If Selected, how much
time do you need to join?

15 days

Please briefly describe your work experience specifically in
Quality?

I am working as a quality analyst since last sep
2020. First of all i have audited the email and chat and after that i joined
caretel and audited the calls inbound and outound both which is 35 and giving
the feedback on daily basis which is below 90. Making the daily productivity
report. Publishing the dashboard weekly which is using QC tools (Pareto,
Histogram), within  15 days doing dip check and call calibration. Also
taking the training for new batches and also make TNI and gave refersher.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

My most difficulties are listening the calls and giving the
feedback first i got promoted as a quality i have seniors and while i gave
feedback they said we are seniors so we can't able to ask your process .
Then i have to tell my manager and he courage and said i am quality and they are
agents so i have decided what they do or not. So i have implement my manager
adivse.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is when you order something and you get it as per the
expectations. Great customer service is when it goes beyond expectations. Good
customer service is when you order something and you get it as per the
expectations. Great customer service is when it goes beyond
expectations

What according to you makes you a good candidate
for this position?

I'm the right person for this job because I
do what needs to be done to the best of my ability regardless of whether or not
I want to do it. I have also 6 years expierence in BPO with chat emails sales
customer service. I have good finding the errors in my daily life
also

On a scale of 1 - 5 please rate your fluency in
spoken English

3