Subject: Trainer Candidate - Nikhil Sharma
From: Nikhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 05:12:06 -0500

Tech Support
Test

Name

Nikhil
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8586892959

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Urban Fathers Pvt Ltd

Training
Coordinator

Feb 2023

49700

Previous Employer 1

Genpact

Senior Process Developer

April 2021

Previous Employer 2

Ronin it
solutions Pvt Ltd

cse

Jun 2019

If Selected, how much time do you need
to join?

Immediate Joiner

Please briefly
describe your work experience specifically in Quality?

Plan batches w.r.t NHs & Refresher trainings for the projects assigned.
Review Existing Training Materials & Identify need for updating the
same.Help in designing KRAs for the team & periodically review trainer
performance .

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Situation:

Fatal delivery call caught up in mystery shopping by client itself is a
disaster.

Person responsible should be the training Coordinator and the operations team
who ignored the gap in learning,

Improvement:

Firstly acknowledge and confirming the fact that there is a problem within,

Also refresher Trainings and a gap analysis to evaluate the whole
situation.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Great
customer service means following best practices like valuing customers'
time, having a pleasant attitude, and providing knowledgeable and resourceful
resources, but that you also take things a step further to exceed — rather
than just meet — expectations.

What according to
you makes you a good candidate for this position?

specialist needs to have some important skills like effective
management skills, good communication skills, strong attention to detail,
integrity, logical thinking, problem-solving skills, and interpersonal
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

5