Subject: English Language Test - Mohammad Nasir
From: Mohammad Nasir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 04:30:40 -0500

| | Foreign Language Screening Test

Name | Mohammad Nasir     /  (+91) 8928866314    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. (Customer Name)

Hello! Hope al is well with you, I'm writing this email because your address as per the courier is wrong.

Kindly provide us your correct address or contact with our delivery man.

Looking forward to hearing from you.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul

We regret that you have received a defective product. Please accept my apologies on behalf of my company for the inconvenience caused.

We have replacement or full refund policy for products that not match our quality standards . So, rest assured that we will provide a replacement or refund the entire amount.

Please feel free to contact us with your queries.

Sincerely

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