Subject: English Language Test - himanshu rathi
From: himanshu rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 04:06:19 -0500

| | Foreign Language Screening Test

Name | himanshu rathi    /  (+91) 7015607721    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thankyou for choosing Babyshop.com for your hand bag shopping. I know you have a lot of options and I truly appreciate your business.

We are committed to providing exceptional customer service every day, which is why it is so difficult for me to send this email.

I apologize for not delivering your purchase within the time period we communicated. While there were factors beyond out control, like we tried to send the product on the provided address - XYZ. But as per courier records the address which was provided was not correct. So, the package was not delivered.

I request you to please update the correct address. So that we can deliver the right product to correct address.

Thankyou again for being a valued customer.

Sincerely,

XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi
sorry for delay in response.
we encountered an issues earlier today that affected a portion of accounts and unfortunatily yours was one of those affected

we have rectified the underlying problem and yiu should be  up and running again now .no converstion were lost during this time but please give us a few minutes for them to flow into your inbox
we understand how critical we are in the role of supporting your and will be impletmenting a host of solutions to ensure a situation like this.
thanxs

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