Subject: Trainer Candidate - Debanjali Seth
From: Debanjali Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 03:33:32 -0500

| | Tech Support Test

Name | Debanjali Seth
E-mail | [email-masked]
Phone Number | (88604) 28281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British council | Process manager | Working | 98000
Previous Employer 1 | Aon hewitt | Process analyst | 2012 Aug | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 45 days
Please briefly describe your work experience specifically in Quality? | I have been managing 4 processes and monitoring and reporting quality process of all these strands
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Most difficult situation is to identify process health by assessing certain % of quality audit as samples and set benchmarks accordingly. Managing attrition and losing tacot knowledge resulting into exception mismanagement is another area.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is meeting all expectations while grear customer service is going beyond and creating customer delight. It is adding value to the services.
What according to you makes you a good candidate for this position? | I have been managing team since a long span of time and am familiar to change management. I am leading my area and am currently accountable for achieving all process SLAs and KPIs. My attention to detail and problem solving skills I believe are more than average. I have also been managing global stakeholders.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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