Subject: English Language Test - Ragini Singh
From: Ragini Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 23:19:29 -0500

| | Foreign Language Screening Test

Name | Ragini Singh    /  (110045) 9319476740    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- [email-masked].
From- [email-masked]
Subject - Reply to have default of the order.

Respected ma'am/sir.

This mail is in response to the email received by you on 02/03/2023.

This email is regarding order number XXXXX564 which was reached but according to your observation TV cabinet has too many scratches so you can get your money back or should be replaced or returned.
You can contact this number XXXXXX1265 to replace and returned your TV cabinet.

Very sorry that you had to experience with us had in past.

Thank-you
Homebox team.
Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To- [email-masked]
From- [email-masked]
Subject - Reply to have default of the order.

Respected ma'am/sir.

This mail is in response to the email received by you on 02/03/2023.

This email is regarding order number XXXXX564 which was reached but according to your observation TV cabinet has too many scratches so you can get your money back or should be replaced or returned.
You can contact this number XXXXXX1265 to replace and returned your (Get your money back) TV cabinet.

Very sorry that you had to experience with us had in past.

Thank-you
Homebox team.
Customer service representative.

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