Subject: English Language Test - Aryan Kumar
From: Aryan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 06:00:43 -0500

Foreign Language
Screening Test

Name

Aryan
Kumar    /  (110091) 8102284634
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To:[email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Aryan Kumar

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello Mr
Abdul,

I'm so sorry that you had a negative experience with service department.
I've looked into the issue, and it seems that

I've forwarded this issue to head of the appropriate department, our
[person's job title]. In the meantime, I'd like to offer a
[discount/refund] for the inconvenience and will be checking in with you in a
few days to update you on the status of [issue].

Once more, I sincerely apologize for the inconvenience. Please let me know if I
can answer any questions, and I'd be happy to help!

Best,

Aryan Kumar