Subject: English Language Test - Ruqaiya Fatima
From: Ruqaiya Fatima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 05:55:26 -0500

Foreign Language
Screening Test

Name

Ruqaiya
Fatima    /  (91) 9153345868    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To:[email-masked]

From: babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 2/3/23

This email is regarding order number 345667899 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Abdul

We are extremely sorry for the caused due to the some scratches.Although our
company strives for 100%satisfaction for customer need.

I want to know you that I have kept your complaint on top priority and our team
working on at this moment. I will get back to you soon as the issue is resolved

Sincerely

babyshop.com