Subject: English Language Test - Aradhy Singh
From: Aradhy Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 03:47:34 -0500

| | Foreign Language Screening Test

Name | Aradhy Singh    /  (+91) 9871905184    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is in response to your email dated 01-03-2023.

In accordance with the mail, we would like to inform you that your order is under process and as per the update, it is with the courier partner. Your order will be processed and delivered as soon as possible.

Assuring you the best of our services.
Thank you for contacting us.

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

This is in response to your email dated 01-03-2023.

We request you kindly share the below mentioned details so that we can help you with further assistance:

1. Your order/invoice number.
2. Snapshot of the cabinet that seems to be damaged.

Assuring you the best of our services.
Thank you for contacting us.

Regards,

| |