Subject: English Language Test - Deepender Kumar
From: Deepender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 02:37:33 -0500

Foreign Language
Screening Test

Name

Deepender
Kumar    /  (91) 8595577342    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

From- [email-masked]

To-. [email-masked]

Subject-  respons on the query of the customers about the courier

Dear sir/mam,

This mail is regarding the query raised by you to our customer service about the
query of your product that was ordered by you 14 days ago. Firstly we are very
sorry the delay or the inconvenience that faced because of the delay in the
delivery of your product. But we would like to inform your that our courier team
has tried there best to deliver the product to your address on time but there is
slight mistake done by your side that the address that you have provided to our
company is wrong our courier department has reached that address on time but
team was not able to find it as your address. So now we request you to update
your right address for a fast delivery of your valuable product we are eagerly
waiting to deliver your product to you safely and on time.

Regards customer service representative

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

From -
[email-masked]

To-. [email-masked]

Subject- response on customer's request of the product to replace or to
give money back

Dear Abdul,

This mail is regarding the request raised by your side about the TV cabinet that
you have purchased last week from us.

We are very sorry to know about that you have to go throw all this inconvenience
because of our teams. And we are delivery a new TV cabinet to your address if
you want the new TV then you can have a proper look to that new TV that we will
be send to you by our team and then you can decide whether you want to replace
the TV or your want your money back.

Regards Homebox team,

Thank you,