Subject: Trainer Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 02:24:29 -0500

| | Tech Support Test

Name | Shubham Sharma
E-mail | [email-masked]
Phone Number | (+91) 9896883818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GoMechanic | Assistant manager | 02/2023 | 55000
Previous Employer 1 | MyRaasta | Operation Manager | 06/2022 | 48000
Previous Employer 2 | Cars24 | Team leader | 02/2022 | 40000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | I worked at GoMechanic, MyRaasta and CARS24 with different designation where my core role was to Increase the Quality of the work and the calls made by the team. Team Handling and Managing day to Day operations was involved in that.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service gives an Impact to the customer for once but when It's Great customer Service, a customer will come back to you directly without any follow up plus you'll automatically get a mouth to mouth publicity of your brand
What according to you makes you a good candidate for this position? | Working consistently for Quality Improvement, managing the team and persistency of over achieving my targets makes me a good candidate for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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