Subject: English Language Test - Monika Shekhawat
From: Monika Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 00:19:37 -0500

Foreign Language
Screening Test

Name

Monika
Shekhawat     /  (0141) 8949168995
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

We will Apologize to the customer for not delivering the product
and then we will be informing him/her the reason for delivering the product on
time

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir/Ma'am,

We apologize for the inconvenience. Do not worry one of our team member will be
contacting you soon to assist you better