Subject: English Language Test - Jethin Joy
From: Jethin Joy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 03:17:18 -0500

| | Foreign Language Screening Test

Name | Jethin Joy    /  (+91) 9625193681    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/maam
We are really sorry for the delay in delivering of the product.
As I can check here the address you provided for the courier is wrong.
But don't worry I will update it for you from my side.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
I am sorry to hear about the tv . I would have also felt the same If I were in your situation.
But don't worry I will do the needful for you.
Just let me know what you want as a solution - would it be a replacement or refund.
I will be looking forward for your reply.
Thank you.

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