Subject: English Language Test - SUNNY Sunny
From: SUNNY Sunny <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 03:06:48 -0500

| | Foreign Language Screening Test

Name | SUNNY Sunny     /  (97290) 09729071421    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

I hope you are doing well,

As we received your email for the order status so I would like to inform you that we have sent your order on your given address XYZ through courier but the address was not right so that's why you haven't received it yet, so I would like to request you kindly provide your exact address with landmark with pincode so that we will easily send it again.

Thanks and regards

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for reaching us, I hope you are doing well,

I would request you to kindly provide the order no. Or reference number so that we can check your order and also provide the scratches picks and kindly provide your exact address so that our team will again visit your address and rectify the issue and help to replace it.

Thanks and regards

Homebox Team

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