Subject: English Language Test - Jatin Kushwah
From: Jatin Kushwah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 02:19:07 -0500

Foreign Language
Screening Test

Name

Jatin
Kushwah    /  (91) 8954144149    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

"We apologize for any inconvenience caused, but we have
received information from the courier service indicating that the address
provided was incorrect. We kindly request that you provide us with the complete
address to ensure the swift delivery of your product."

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Dear Abdul,

Thank you for bringing this matter to our attention. We apologize for any
inconvenience caused by the scratches on your TV Cabinet.

We understand how disappointing this can be, and we are committed to resolving
this issue for you as quickly as possible. Our team will be in touch shortly to
arrange for the return and replacement of the unit or a refund, whichever option
you prefer.

Once again, we apologize for the inconvenience caused and appreciate your
patience and understanding in this matter.

Best regards,

Homebox Team