Subject: English Language Test - Pooja Rawat
From: Pooja Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 01:54:27 -0500

Foreign Language
Screening Test

Name

Pooja Rawat
/  (91) 9315319357    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

A very good morning/ evening ( customer name)

As i can check you have placed an order of hand bag which is already shipped on
the same day and yet to reach your door.

Courier is trying to deliver your order but unable to locate your exact address.

Could you please confirm your address to me once so that we can help courier to
deliver your order to your location as soon as possible.

Rest be assured your order will be delivered to you as per timeline
provided.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
morning/ evening Mr.Abdul

Thankyou for contacting us.

As we checked you have purchased and order ( order no.) TV cabinet which was
installed last week

We are sorry for the inconvenience caused and understand that you have a high
expectations from us

Be assured we would definitely help you with the issue .

Your order is in (any replacement/ return policy if possible) so on your behalf
replacement is created which could be expected to delivered till ( any date)

I hope this would resolve your issue

Thankyou for contacting Homebox Team