Subject: English Language Test - Nishant Verma
From: Nishant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 01:50:27 -0500

| | Foreign Language Screening Test

Name | Nishant Verma    /  (91) 8447120124    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,
We are sorry for the inconvenience we would like to inform you that your product is safe with us.
We have shipped your product.
But unfortunately our delivery partner is unable to reach your address
Kindly please update your address so that we can deliver your product on time.

Thank you

Warm regards
Xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry for your inconvenience and we will definitely share your feedback with our partners.

And we wish to inform you that we are giving you the coupon of ₹1000 so that you can use as complimentary from our side on your next shopping with us.

Thanks

Warm regards
Homebox team

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