Subject: Trainer Candidate - Prashant Rajput
From: Prashant Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 01:17:32 -0500

Tech Support
Test

Name

Prashant
Rajput

E-mail

[email-masked]

Phone Number

(91) 7987345967

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi Cantt

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Better.com

Analyst

05/2022

70000

Previous Employer 1

Oracle
India

Analyst

05/2020

35000

Previous Employer 2

Tracxn
Technologies

Research Executive

11/2018

18000

If Selected, how much time do you need
to join?

3 days

Please briefly
describe your work experience specifically in Quality?

Working
in US Mortgage Operations as quality analyst in Closing Team. Need to check and
maintain the closing docs clean so that smooth signing can happen.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I have joined there is only one team who is taking care
of closing the loan files. Due to which there is accuracy of docs is around 65%
due to which we need to redraw docs couple of times before signing so I suggest
an idea to make a desperate team for docs drawing which only focus on documents
drawing. We have started docs drawing team and in just 2 months the accuracy of
team goes up to 96%. This is the biggest success of closing team and me and my
team lead got appreciation and promotion.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

When you listen to customer's query calmly and
try to resolve his query as per your part of job butt it takes time which tests
the patience of customer. While great customer service representative firstly
vaala the customer and assure him of full support and go extra mile to resolve
his issue just to make him happy with the service.

What according to
you makes you a good candidate for this position?

I haave
good amount of experience in client handling. I am ready to join immediately.
Also I have experience in Team Leading.

On a scale of 1 - 5
please rate your fluency in spoken English

4