Subject: Trainer Candidate - Chanchal Chanchal
From: Chanchal Chanchal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 05:22:35 +0000

Tech Support
Test

Name

Chanchal
Chanchal

E-mail

[email-masked]

Phone Number

(91) 8826556612

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Na

Na

Na

Previous Employer 1

Allsec technology

Quality
analysis

22 feb 2023

25,000

Previous Employer 2

Dhani health
care

Customer service executive

3 June 2022

22,000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Hard
worker

Good communication

Friendly

punctual

Good in excel

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

If the whole team is doing work well but there is one advisor
who is not improving the performance and giving the dent on performance or
productivity and do not want to learn the things

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good service’s means what we are providing to
customer customer is happy with that.

Customer not creating complaints regarding the service.

The great service’s meaning is that customer is happy with the service and he
is bringing more customer with them.

Customer is giving more customers.

What according to you makes you a good candidate
for this position?

My honest with my work. Dedicated to learn new
things.

On a scale of 1 - 5 please rate your fluency in
spoken English

4