Subject: English Language Test - Akshay Jain
From: Akshay Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 04:44:10 -0500

| | Foreign Language Screening Test

Name | Akshay Jain    /  (+91) 6386951125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I acknowledge your concern that you haven't received your order which you have ordered 14 days ago.

I am really sorry for the inconvenience caused to you in this case.

Upon checking the order details, I could see that the order was shipped by us and handed over to the courier company on the same day, when you placed the order. The courier boy tried to deliver the order to you but your address was wrong as per the courier.

To take action on this order, we need to confirm your address. For this I need a small cooperation from your end.

Kindly provide me with your address so that we can deliver your order to your address. After updating, your order will be reached within 2-3 working days on your address.

To add an address to your account, Please follow the steps below.

1. Open.............app.

2. Go to settings.

3. Click on edit profile.

4. Click to update in the address column.

Here you can update your address.

Warmest Regards
Akshay Jain
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I acknowledge your concern that you have received a TV Cabinet which has too many scratches.

I am really sorry for the inconvenience caused to you in this case.

Upon checking the order details, I could see that you had ordered a TV Cabinet last week and my team installed it after you noticed, that the cabinet had too many scratches. So please allow me some time I have raise a concern about scratches  A new TV Cabinet delivered to your address within 2-3 working days.

You can also raise a concern my your side. Please follow the steps below.

1. Open ...................app.

2. Then click on the menu tab.

3. In the bottom side you will see customer service tab.

4. Click on customer service, you will find chat with us option.

By this, you can chat with us and raise a concern.

Warmest Regards
Akshay Jain
Homebox Team

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