Subject: English Language Test - Rashid Ali
From: Rashid Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 02:58:53 -0500

| | Foreign Language Screening Test

Name | Rashid Ali    /  (91) 9999637116    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Shipping delay due to wrong address.

Hi Mr Rakesh Good Morning,

How are you today. This is Rashid from Customer Support Team babyshop.com Thanks for your patience, we apologize for the inconvenience.
We are writing to let you know that your order No. (12345678900)  has been delayed due to incorrect address,We apologize for any trouble this has caused.
so please visit "My Order" section and edit your address after updating address, We will delivered your shipment as soon possible. We appreciate your patience.
Mr Rakesh, Please visit your order tracking page regular till delivery.
You can contact our customer support, We are Available 24/7 [chat, email, phone] should you have any questions or concerns.

Thanks for write babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

We are sorry to learn that the smartv delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.
We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective smartv and will provide you a new one (of the same model) in return.

Please feel free to contact me via phone or email if you need help with anything else.

Sincerely

Rashid Ali

Customer Service Team

myshopping.com

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