Subject: English Language Test - kunal kumar
From: kunal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 00:56:18 -0500

| | Foreign Language Screening Test

Name | kunal kumar    /  (+91) 08368391138    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning Sir/Ma'am

Sorry for the inconvenience that is caused to you. I am here to help you with your item as we have already shipped your item and the courier team found that the address you have selected is not accurate.
We are here to help you please share the accurate address so that we can deliver your item on time.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul

I am sorry for the inconvenience that you have faced. I am looking forward to your concern and raised an issue with our logistics team. I would request you to wait for 24-48 hours and we will definitely help your with your problem rest be assured.
Thankyou
Home box Team

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