Subject: English Language Test - Daipayan Ganguly
From: Daipayan Ganguly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 00:29:46 -0500

| | Foreign Language Screening Test

Name | Daipayan Ganguly    /  (91) 8824960361    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Greetings from XYZ company,
My self Rony the customer service executive and am here to help you with your queries.
However, I can see that we have already handover the the package to  the courier company on the same day.
I would also like to inform you that the address which you have provided is not correct address. So in this case I would like to request you to change the address from the link mentioned below.

XYZ link......
Thanks and regards
Rony.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Greeting from XYZ company,
I would like to inform you that I have totally understand your problem, however we will send our team once again to check the issues you are facing.
Kindly note that in order to return the product you need to apply the return and refund option from your Mobile app.
For your better experience I have attached the link.
Please click the link mentioned below.
Thanks and Regards
Rony

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