Subject: English Language Test - Anita Negi
From: Anita Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 00:27:19 -0500

| | Foreign Language Screening Test

Name | Anita Negi    /  (110003) 08800116050    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name )

We are tracking your order , but we are received the wrong address so for this inconvenience  we are resend your order on your correct address. It would be delivered in 2-3 bussiness days with some extra goody bags.

Thanking for contacting us.

Have a good day to you.

Team xyz.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We received your mail about the Tv cabinet. Which you purchased a few days back. We are extremely sorry for the inconvenience. You can replaced the order from your end, we will give you a new and fresh cabinet. Hope you will like it.

Thank you for contacting us.

Have a good day.

Regards
Homebox team

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