Subject: English Language Test - Komal Soundale
From: Komal Soundale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 07:10:10 -0500

| | Foreign Language Screening Test

Name | Komal Soundale    /  (+91) +917887344296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Anne,
Thank you to contacting us. We receive your mail and we investigate about your order. Actually your order shipped out the day you ordered item.
It seem like address on order was incorrect and that the problem. We request you to give us correct address so we can shipp order to you.
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for contacting us. We understand your request but there are so prosess returning money or replacing new item. Frist our team see damage item and they we provide further services.
Homebox Team

| |