Subject: Trainer Candidate - Nirman puri Nirman
From: Nirman puri Nirman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 03:40:36 -0500

Tech Support
Test

Name

Nirman puri
Nirman

E-mail

[email-masked]

Phone Number

(+91) 8360079109

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Banglore

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Byjus

Quality analyst

Still working

32000

Previous Employer 1

Design
boxed

Graphic designer

2019

15000

Previous Employer 2

Venus
enterprises

Graphic

2018

10000

If Selected, how much
time do you need to join?

15 to 30 daya

Please briefly describe your work experience specifically in
Quality?

Hello My KRA in byjus are we have to audit the
vc session and check  whether  sales person following  the
sop on the base of our audit  we make reports  every  week
and send to the stockholders. Sp who got inaccuracies we arranged  the qc
session (quality  control)with  sp and got to know  what
problems  they are facing.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Soo 1 of the most  difficult  situation i have
ever  faced. Is when  one of our process is got outsourced. In
2022 July  month  one of process  names  ds calling  is
got outsourced and  i have  to selected  to give kt to 150
employees that  time  is the most difficult  situation  i
got lots  of questions and i have  to give  them  the
sufficient  answer. And after  the training  when  they
go live 1 big escalation  hit on our head  sales  person
played  a great  trick  and put all blame  to the
auditor  but we go deep dive to the situation  and proove sales
person  wrong.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved
eventually. Great customer service reps will get it solved immediately, doing
everything they can to remedy the problem at hand

What according to
you makes you a good candidate for this position?

My
experience and knowledge..

On a scale of 1 - 5 please rate your
fluency in spoken English

4