Subject: Trainer Candidate - Preeti Panwar
From: Preeti Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 03:33:07 -0500

Tech Support
Test

Name

Preeti
Panwar

E-mail

[email-masked]

Phone Number

(91) 9690970774

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Rajnagar Extension

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Compliance
associate

30 days notice period

34200

Previous Employer 1

Authbridge research
services

Associate operations

August, 2018

13000

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I am
currently working as compliance associate, I ensure agents are meeting the FMEA
parameters set up by the client. I also have experience into conducting quality
audits on calls and chats taken by agents.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was a time when our team was not meeting the quality
accuracy Target as well as the production target from 2 months. I motivated the
team members to do the best as we could all lose our incentive and the job as
well, client could have ended the contract. Everyone worked hard and we were
able to meet the targets by the end of the month.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Doing all the things which written in your
SOP's, is a good customer services, however showing empathy towards the
customer and understanding how you would have felt, if you were at their place.
And then helping the customer is called a great customer service.

What
according to you makes you a good candidate for this position?

I have the background in quality handling and have experience
of around 5 years in total. I can work in a team and also at individual level. I
am quick learner and adaptive in nature.

On a scale of 1 - 5
please rate your fluency in spoken English

4