Subject: English Language Test - Afshan Tamboli
From: Afshan Tamboli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Feb 2023 03:58:35 -0500

| | Foreign Language Screening Test

Name | Afshan Tamboli    /  (90498) 09049870460    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Your order is shipped from us. But the address which you have given is wrong. Pleas give us a correct/ proper address. So that we can deliver your order ASAP.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon sir,
We have received your complaint. Sorry for this. Our team will soon visit to your home and will take your unit return. We will replace that damaged unit, we will provide you a new unit. Sorry again for inconvenience.

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