Subject: English Language Test - prachi yadav
From: prachi yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Feb 2023 01:18:19 -0500

Foreign Language
Screening Test

Name

prachi
yadav    /  (91) 06387388197    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello .

thank you for letting us know your experience with our services and I'm
really for the inconvenience caused to your regarding the delivery
experience.

customer satisfication is our primary motive and we always try to highlight
things which are not flowing as expected to our concern team.

Now to make things right as this needs a special attention I have escalated to
our courier partner team who will be investigating this issue from ground level
.

I appreciate your trust with our services as we promise to fulfill our customer
need on estimated time frame decided at the time of placing order .

Hence, I request you to please wait till Monday 2023 we are expecting you
package to be delivered at your doorstep.

Thank Youthank you for letting us know your experience with our services and
I'm really for the inconvenience caused to your regarding the delivery
experience.

customer satisfication is our primary motive and we always try to highlight
things which are not flowing as expected to our concern team.

Now to make things right as this needs a special attention I have escalated to
our courier partner team who will be investigating this issue from ground level
.

I appreciate your trust with our services as we promise to fulfill our customer
need on estimated time frame decided at the time of placing order .

Hence, I request you to please wait till Monday 2023 we are expecting you
package to be delivered at your doorstep.

Thank You

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

thank you for letting us know your experience with our services and I'm
really for the inconvenience caused to your regarding the installation of TV.

customer satisfication is our primary motive and we always try to highlight
things which are not following as expected to our concern team.

Now to make things right as this needs a special attention I have escalated to
our cabinet team who will be investigating this issue from ground level .

I appreciate your trust with our services as we promise to fulfill our customer
need .

Hence, I request you to please wait till Monday 2023 we are expecting you
package to be delivered at your doorstep.

Thank Youthank you for letting us know your experience with our services and
I'm really for the inconvenience caused to your regarding the
experience.

customer satisfication is our primary motive and we always try to highlight
things which are not flowing as expected to our concern team.

Now to make things right as this needs a special attention I have escalated to
our courier partner team who will be investigating this issue from ground level
.

I appreciate your trust with our services as we promise to fulfill our customer
need on estimated time frame decided at the time of placing order .

Hence, I request you to please wait till Monday 2023 .

Thank You