Subject: English Language Test - Md Asjad Rahi
From: Md Asjad Rahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 09:08:29 -0500

| | Foreign Language Screening Test

Name | Md Asjad Rahi    /  (+91) 8603473086    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer's Name],

Thank you for reaching out to us regarding the status of your recent order. We apologize for any inconvenience caused and would be happy to assist you with this matter.

After checking our records, we see that your order was shipped on [date] and handed over to our courier partner the same day. Unfortunately, we have been notified that the courier was unable to deliver your order to the provided address as it was incorrect. We are sorry for any confusion or frustration that this may have caused.

To ensure that your order is delivered to you as soon as possible, we kindly request that you please confirm the correct shipping address. Once we receive the updated information, we will work with our courier partner to arrange for another delivery attempt.

Please let us know if you have any questions or concerns, and we will do our best to assist you.

Thank you for your understanding and cooperation.

Best regards,

[Your Name]

Customer Service Representative at [Company Name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this issue to our attention. We are sorry to hear that the TV cabinet you received had scratches on it.

We understand your frustration and would like to resolve this issue as soon as possible. In order to do so, we would like to request some more information from you. Could you please provide us with some photos of the scratches on the unit? This will help us determine the best course of action.

As per our policy, we offer a replacement or refund for defective products within 14 days of purchase. However, we would like to inspect the unit first to ensure that the scratches were not caused by any mishandling after installation.

Once we receive the photos from you, we will be able to initiate the next steps for resolving the issue. Please be assured that we will do everything we can to make things right for you.

Thank you for your patience and understanding.

Best regards,
Homebox Team

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