Subject: Arabic Language Test - Imran Ali Shaikh
From: Imran Ali Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 06:10:01 -0500

Foreign Language
Screening Test

Name

Imran Ali
Shaikh     /  (+91) 9321544905
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi dear
customer,

“I am sorry to hear what you are going through. I can see how frustrating and
difficult this must be.”

I would like to request you please provide the correct address that we can
deliver you the product in time .

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi dear
customer,

Customer satisfaction is very important to us. I apologize that this product did
not meet your expectations.

I fully respect your decision and once again we apologize for the problem that
befell you.

And we assure you that you will not face this problem in the future, and finally
we want you to be patient with my regards.

Thanks and regards

Costume support team