Subject: Trainer Candidate - Prabha Bharti
From: Prabha Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 03:10:07 -0500

Tech Support
Test

Name

Prabha
Bharti

E-mail

[email-masked]

Phone Number

(+91) 7992377294

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bokaro

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Concentrix

Trainer

20th Nov 22

23700

Previous Employer 2

If Selected, how much time do you need
to join?

15

Please briefly describe your work
experience specifically in Quality?

Work experience was very
nice. My work was to trained the new hire trainees for the particular job role
also listen their call recording and mark them under quality
parameters.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I had one trainee who was very impatient even one time she
also shouted at customer.Later one i listen her call recording and guided her
through a refresher session that how to tackle irate customer wisely.Later on
after few days she got an appreciation over call  by one
customer.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer - who share their problem and wants resolution on time.

Great customer - who share his problem as well also understand the CSA roles and
responsibilities and co-operate with CSA

What according to
you makes you a good candidate for this position?

My
communication, my experience, and my patience level to make a trainee fir for a
job role

On a scale of 1 - 5 please rate your fluency in
spoken English

4