Subject: Trainer Candidate - SIMRAN ARORA
From: SIMRAN ARORA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 03:02:52 -0500

| | Tech Support Test

Name | SIMRAN ARORA
E-mail | [email-masked]
Phone Number | (91) 8375955822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGEEVI | ECOMMERE | FRIDAY | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3

Please briefly describe your work experience specifically in Quality?

- 2019 TO TILL WORK AS ACCOUNT EXECUTIVE IN THE COMPANY OF IGEEVI CONNECT WORK DETAILS HANDLING CREDTORS , DEBTORS , HANDLING SALES , PURCHASE , ACCOUNTS UPDATE UPDATE PAYMENT
BANK STATEMENT , UPDATE GST RETURN UPDATE BILL OF SALES AND PURCHASE IN TALLY UPDATE COMPANY STAFF ACCOUNTS HANDLING STAFF SALARY , HANDLING ORDERS AND REPLACEMENT STOCK COUNTING OF ITEMS OF RAW MATERIAL , PACKGING , PACKED , CARTOON ETC WORK ON EXCEL AND
TALLY HANDLING COMPANY EXPENSE ALSO BARCODE PRINTING LABEL ETC WORK DURATION -2.5 YEARS

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

- 2019 TO TILL WORK AS ACCOUNT EXECUTIVE IN THE COMPANY OF IGEEVI CONNECT WORK DETAILS HANDLING CREDTORS , DEBTORS , HANDLING SALES , PURCHASE , ACCOUNTS UPDATE UPDATE PAYMENT
BANK STATEMENT , UPDATE GST RETURN UPDATE BILL OF SALES AND PURCHASE IN TALLY UPDATE COMPANY STAFF ACCOUNTS HANDLING STAFF SALARY , HANDLING ORDERS AND REPLACEMENT STOCK COUNTING OF ITEMS OF RAW MATERIAL , PACKGING , PACKED , CARTOON ETC WORK ON EXCEL AND
TALLY HANDLING COMPANY EXPENSE ALSO BARCODE PRINTING LABEL ETC WORK DURATION -2.5 YEARS

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD CUSTOMER ARE WORK WITH US ACCORDING TO OUR WORK
BUT THE GREAT CUSTOMERS UNDERSTAND SYSTEMS AND OUR PROBLEMS REGARDING THE NETWORKS THEY UNDERSTAND OUR CONDITIONS

What according to you makes you a good candidate for this position?

GOOD IN COMMUNICATION , STRONG PATIENCE LEVEL

SUPPORT CUSTOMERS AND EXPLAIN EVERYTHING IN ABOUT OF PRODUCT AND SERVICES NOT HIDDING ANY POLICIES REGARDING PRODUCT AND SERVICES

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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