Subject: Trainer Candidate - Prateek Sumeer
From: Prateek Sumeer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 02:51:36 -0500

Tech Support
Test

Name

Prateek
Sumeer

E-mail

[email-masked]

Phone Number

(+91) 9711807240

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Infotech Global India
Ltd.

Technical Advisor

31/03/2022

45000

Previous Employer 1

HCL Tech

Senior
Analyst

19/10/2019

34000

Previous Employer 2

Arvato

Customer
Service

01/10/2013

13500

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

I have
experience into Training Department for new hires and conducting inhouse
training for existing employees.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service always helps to meet the
expectations.  It will get the problem solved eventually.

Great customer service will get the issue solved immediately, doing everything
they can to fix the problem and provide best customer experience.

What
according to you makes you a good candidate for this position?

Because I have the relevant experience regarding the same. So I
can efficiently deliver the required output.

On a scale of 1 - 5
please rate your fluency in spoken English

5