Subject: Arabic Language Test - Shahabuddin Saqib
From: Shahabuddin Saqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 01:36:21 -0500

Foreign Language
Screening Test

Name

Shahabuddin
Saqib     /  (91) 8800679241    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Firstly I will check the address given by customer to know
mentioned address is right or wrong, If I find it wrong I will call Customer to
ask correct address to deliver his order, after getting correct address I will
send it to the courier to deliver order.

I think, above solutions is better to solve like this problem.

Along with I should check courier status, sometime he forgets route, that's
why he faces like this problem.

And sometimes he doesn't want to go there, because of, I must check order
status.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I try to
contact the customer to understand that I am sending you my worker to repair it,
if he doesn't agree, I will say, please go to same site (where you
perchesed as amozen and Flipkart) to write problem about your order,and pat
return option, within 2 or 3, courier will arrive at your return order place and
take it from to get reached the Company.

According to my knowledge, it's the best way to solve like this problem.