Subject: English Language Test - Himanshu Sharma
From: Himanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 18:51:40 -0500

Foreign Language
Screening Test

Name

Himanshu
Sharma     /  (91) 9953466820    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sorry for the inconveniences caused.

As we came to know that you have not received your handbag yet.

As from our side it was sent by the courier same day but courier company found
out that address was not correct.

So kindly update your correct address by mailing us.

We will deliver your product within 1 day if you update your correct address.

If any query feel free to reply us to this email.

Cheers

Himanshu

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

As we came to know that the tv cabinet delivered to you from our side has
scratches on it.

Sorry for the inconveniences caused

As per our company policy the customer service is topmost priority.

We can assure you that your tv cabinet will be replaced with a new one in 2
working days

Appreciate your patience in this regards.

Thanks

Himanshu