Subject: English Language Test - Hazeena S
From: Hazeena S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 06:37:31 -0500

Foreign Language
Screening Test

Name

Hazeena S
/  (91) 6282206322    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer,

I am so sorry to learn that your order has not arrived.

I've tracked your package and it is found that the courier tried to deliver
to you on the address which you have entered and found out that address was
wrong.

Once again, I sincerely apologize for the inconvenience.

Best,

Name

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

I am extremely sorry to learn that you received a defective product in your
order placed .Kindly accept my sincere apologies for the inconvenience.

Our quality team ensures every product is scanned properly before they are
shipped to meet our quality standards. Chances are that the product might have
been damaged in transit.

I would like to inform that your issue has been
forwarded to our technical team., and they will soon contact you to fix this
issue.

If you have any other questions, feel free to get in touch. We look forward to
continuing this beautiful relationship we have built over the years. Thanks for
your patience!

Sincerely,