Subject: English Language Test - Shruti Gupta
From: Shruti Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 02:53:45 -0500

| | Foreign Language Screening Test

Name | Shruti Gupta    /  (201009) 9250474207    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We will track and see if it is not delivered to wrong address if delivered then we will ask the courier representative to take back from the wrong address and if the order is not delivered then we will look upon the status of the order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

E commerce company,

Thankyou for contacting us. Our representative will visit you soon. If any problem with the cabinet found then it will be replaced.

Best regards
E commerce company team

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