Subject: English Language Test - Mukesh Kumar
From: Mukesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 02:28:49 -0500

Foreign Language
Screening Test

Name

Mukesh
Kumar    /  (91) 09582385369    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good afternoon dear

I am from babyshop.com  you ordered hand bag 14 days ago by mistake we gave
your order wrong address so we apologise you

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear customer

Our team member installed your TV and by mistake he sketched on your TV we
really apologize you but we can't give you money we can replace your TV we
don't have any rights to give you money as company terms and conditions