Subject: English Language Test - Honey Sharma
From: Honey Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 02:22:50 -0500

| | Foreign Language Screening Test

Name | Honey Sharma    /  (+91) 7983967181    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Non-delivery of the order

Respected Mam,

This email is in response to the email received by you 2.feb.2023.

This email is regarding order number HONEBAG-2034 which was supposed to have reached you by now. Unfortunately, the courrier company could not carry on with the required process as the address was wrong.
I would be grateful to inform you if you could  send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
And you can also contact to the courrier company via mail also .

I am really apologise for this inconvenience cause that you had to go through this exeperience with us.

Thanks & Regards
For EXL company
Customer Service Representative
Honey sharma.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From:[email-masked]

Subject: Request for refund for scratched TV

I am writing to request a refund for the scratched TV that I received from your company in this morning. The TV(Brand:(Ltz),Model: 2023, order number: 18193100389765 ) arrived with scratches and other visible damage, which I have documented with photographs (attached to this email).

As a result of the scratched , the TV is not in the good condition that I expected when I made the purchase. Therefore, I am requesting a money back for the full purchased amount.I would appreciate it if you could process this request as soon as possible.

If you require any further information from me, please do not hesitate to contact me at my contact number or this email address also . I look forward to hearing from you soon.

Thank you for your attention to this matter.

Sincerely,

Abdul

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