Subject: Trainer Candidate - Khushboo Kumari
From: Khushboo Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 02:03:40 -0500

Tech Support
Test

Name

Khushboo
Kumari

E-mail

[email-masked]

Phone Number

(91) 7979040037

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Genpact

Process
associate

30 march

33000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30 day

Please briefly
describe your work experience specifically in Quality?

I have 2
year of experience in claim adjudtication, US healthcare claims, revenue cycle
management. In my current position I used to process claims as per SOP and also
medical record reviewer. I am currently working with 60 team member that really
helped me in my interaction skills and communication as well.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

It was around a year ago when my team starts growing but we
have limited work in limited time period and in that period I want to be in top
5 position where I had to worked hard even on weekends to grap that position
even after doing that I was not able to secure my position that was disturbing
but again I worked on my skills and I found a loophole through which I was able
to secure my target and that was the time when I learnt that even if you are
stuck in a situation with everyone don't depend on someone to find some
another way start doing research in your own way and you will find the solution
on by own and this is most satisfying thing ever you feel

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

I think good is normal if you
do something in different way which helps your customer like you are listening
to their problem and keep saying you'll do your best but in great customer
service you can realise them that how you understand their problem in your way
that helped them that yes you are listening and also understanding their problem
by being in there shoe .

What according to you makes you a
good candidate for this position?

First and the most important
my skills and second which I learnt in my career that you have to be in learning
phase doesn't matter how much experience you are holding cause this helps
you to deliver your work in efficient manner and last the most important my
polite nature nature and listening ability and I also want to add one thing I am
quite influential by nature.

On a scale of 1 - 5 please rate your
fluency in spoken English

4