Subject: English Language Test - Suraj Bhardwaj
From: Suraj Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 01:27:14 -0500

| | Foreign Language Screening Test

Name | Suraj Bhardwaj    /  (+91) 6395428506    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, greetings from Babyshop

Sorry for the inconvenience, we came across your problem, as we can see you requested for the tracking information of your order number xyz. We are sorry to inform you that your order has been returned back to us as the delivery address you provided was incorrect and our delivery partner was not able to contact you and deliver it.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Greetings from the team Homebox,

As we can check you have complained about the product installed in your home by our team this morning. We are very sorry for the inconvenience. We would like you to please provide us with some pictures of the cabinet as a reply to this email and as soon as we get the pictures we will forward your concern to our team and we will replace your product in 24-48 hours.
Thanks

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