Subject: English Language Test - Mohammed Fasil
From: Mohammed Fasil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 00:37:50 -0500

Foreign Language
Screening Test

Name

Mohammed
Fasil    /  (+91) 9562965415    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

Thank you for contacting us regarding your recent order from our online store.
We apologize for any inconvenience caused by the delay in delivery of your
handbag.

We regret to inform you that your package was not delivered due to an incorrect
address provided at the time of purchase. We have been notified by the courier
that they attempted to deliver the package to the address provided, but were
unsuccessful.

Please kindly confirm the delivery address so we can update the courier and have
them deliver the package to the correct address. Alternatively, if you would
like to cancel the order, please let us know and we will process a refund for
you.

We apologize for any frustration this may have caused and we appreciate your
patience and understanding.

Please do not hesitate to contact us if you have any further questions or
concerns.

Best regards,

Mohammed fasil

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for reaching out to us regarding your recent purchase of the TV
Cabinet. We apologize for any inconvenience caused by the condition of the unit
you received.

We understand that our team installed the cabinet in your house this morning and
you have discovered multiple scratches on it. Please accept our sincere
apologies for any disappointment and inconvenience this may have caused you.

We take all customer feedback seriously, and we assure you that this matter will
be resolved as soon as possible. We kindly request you to share some images of
the scratches on the TV Cabinet to investigate the issue further.

Once we receive your images, we will evaluate the damage and provide you with
the available options, including a return and replacement of the cabinet or a
refund of your purchase.

We value your business, and we are committed to resolving this issue to your
satisfaction. Thank you for your patience and understanding in this matter.

Please do not hesitate to contact us if you have any further questions or
concerns.

Best regards,

Mohammed fasil

Customer Service Representative