Subject: English Language Test - Aanand Pandey
From: Aanand Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 00:33:48 -0500

Foreign Language
Screening Test

Name

Aanand
Pandey    /  (91) 9301451316    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir I am sorry for your inconvenience but I want to tell you
that our delivery boy is trying to contact you by taking your courier but your
delivery address is wrong please correct it  so that our delivery boy can
deliver your order to you thankyou

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Sir, I am sorry for your trouble, I apologize for
this, I ask you to be sure, I will get it replaced immediately, please send the
photo once for confirming. Thankyou