Subject: Tech Support Candidate - Akriti Sharma
From: Akriti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 09:49:06 -0500

Tech Support
Test

Name

Akriti
Sharma

E-mail

[email-masked]

Phone Number

(208001) 8707099396

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Tech Mahindra

customer
support exc eutive

04/03/23

13500

Previous Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1-Restart the device

2- Make sure the internet connection works

3-Check if website is down for everybody or just me?

4- Try clearing browser's caches and cookies

5- Make sure browser is up to date

6- If issue remains the same try using with different web browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen.

2- Make sure Bluetooth is turned on.

3- Touch and hold Bluetooth.

4- In the list of paired devices, tap a paired but unconnected device.

5- When your phone and Bluetooth device are connected the device shows as
"connected"

What according to you makes you a
good candidate for customer service or technical support job?

1- persuasive speaking skills

2- Empathy

3- Adaptability

4-Ability to use positive language

5- clear communication skills

6- Self control

7- Taking responsibility

8- Patience

9- Having basic knowledge of computer

10- Effective listening

On a scale of 1 - 5 please rate your
fluency in spoken English

5