Subject: English Language Test - Wahid Assad
From: Wahid Assad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 09:27:30 -0500

| | Foreign Language Screening Test

Name | Wahid Assad    /  (+91) 9596567239    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer Name],

Thank you for contacting us regarding your order. We apologize for the delay in the delivery of your handbag.

We have checked the status of your order, and it appears that the address provided to us was incorrect. We have reached out to the courier company to provide an update on the status of your order.

We apologize for the inconvenience caused, and we will do our best to ensure that your order reaches you as soon as possible.

If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for your patience and understanding.

Sincerely,
Wahid Assad
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for getting in touch with us about the scratches on the TV Cabinet that was installed in your house. We apologize for the inconvenience caused and we take this kind of issue seriously.

We would like to replace the existing unit with a new one or refund your money. Please let us know which option you prefer. We will make sure the replacement unit is shipped to your address or the refund is initiated without any delay.

We appreciate your patience and we look forward to hearing from you.

Best regards,
Wahid Assad
[Company name]

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