Subject: English Language Test - Ramita Pal
From: Ramita Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 06:16:22 -0500

| | Foreign Language Screening Test

Name | Ramita Pal    /  (221713) 7985707510    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry mam, we are unable to reach you as per given your address. I've called you so many time but you didn't respond it. Please give me exact location of yours so that we are try to deliver product again.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We are sorry for defected product. You can send a return request. Once return has been confirmed, we will schedule a time and pick up the product and deliver the exchange. If you want to refund your mony, give me your bank details. Once we got product back we will send you a msg after 2-3 days with your money in your account.

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